Information We Collect
We may collect personal information from our customers when they use our website or mobile application. This information may include, but is not limited to, their name, contact information, and location data. We may also collect information about their usage of our website and mobile application, such as the features they access and the content they view.
In addition, we may collect personal information when our customers communicate with us, such as when they contact our customer support team.
Use of Personal Information
- Providing, maintaining, and improving our website and mobile application: We may use personal information to ensure that our website and mobile application are functioning properly and to make updates or improvements to these services.
- Communicating with our customers: We may use personal information to contact our customers with information about their account or about our products and services, such as to inform them about updates to our website or mobile application.
- Customizing our services for our customers: We may use personal information to tailor our services to our customers’ needs and preferences, such as by providing content and features that are more relevant to them.
- Anonymous data analysis: We may analyse the usage of our services and website, in anonymous form and use it for product improvements, and marketing decisions.
- Marketing and promotional activities: We may use personal information to send our customers promotional materials and offers, as long as they have given us the consent for the same.
- Third party analytics: We may use third party analytics to get insights and performance of our website and mobile applications.
Protection of Personal Information
- Encryption: We may encrypt personal information using secure algorithms to protect it from unauthorized access or disclosure.
- Firewalls: We may use firewalls to help prevent unauthorized access to personal information stored on our servers.
- Access controls: We may limit access to personal information to only those employees, contractors and third-party service providers who need the information to perform their job functions and who have been trained on data protection and privacy regulations.
- Third party audit: We may conduct regular security audits by external security experts, to ensure the security of our systems and the protection of personal information.
- Incident management: We may have incident management protocol in place, to detect and respond to unauthorized access or disclosure of personal information.
- Data backup: We may regularly backup personal information, to ensure the protection of data in case of any system failures.
It’s also important to note that we will not store personal information longer than required by the purpose it was collected, Once it is no longer required, it will be securely deleted.
We will also make our customers aware of the potential risks of sending sensitive information through unsecured channels, for instance by email or through unencrypted file sharing systems and will encourage them to use secure methods for communication.
Sharing of Personal Information
- Service Providers: We may share personal information with third-party service providers who help us provide, maintain, and improve our website and mobile application, such as hosting providers and payment processors. These service providers are contractually bound by our policies and agreements to ensure the protection and security of personal information.
- Compliance with laws: We may share personal information as required by law, such as in response to a subpoena or court order.
- Business transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, personal information may be transferred as part of the transaction.
- Anonymous data: We may share anonymous data, which does not identify our customers, with third parties for research, analytical and marketing purposes.
It is important to note that, we will not share personal information with third parties for their own marketing or promotional purposes without obtaining explicit consent from our customers.
We will also disclose any third-party data processors and/or data controllers that we use with the purpose of data processing and shall also ensure that they also comply with the laws and regulations.
We will also regularly review our agreements with third-party service providers and data processors, to ensure that they are protecting personal information in accordance with our standards and the requirements of applicable laws.
Choice Regarding Personal Information
Some specific examples of the choices available to our customers include:
- Providing or withholding personal information: Our customers may choose to provide us with personal information when they use our website or mobile application, or they may choose not to provide this information. However, if they choose not to provide certain information, they may be unable to access certain features or services.
- Opt-out of marketing communications: Our customers may opt-out of receiving promotional or marketing communications from us. They may do this by following the unsubscribe instructions in an email, or by contacting us at [insert contact information].
- Requesting access to personal information: Our customers may request access to their personal information that we have collected, and we will provide them with a copy of this information upon request, subject to applicable laws and regulations.
- Requesting deletion of personal information: Our customers may request that we delete any personal information we have collected about them. However, please note that under certain circumstances, we may be required to retain some personal information, as per the Indian laws and regulations.
We will ensure that we maintain a record of all the requests that we receive, and the action taken on the same.
It is important for us to be transparent and inform our customers about their rights and choices related to their personal information. We will also provide clear and concise instructions on how to exercise their rights and choices.